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Frequently Asked Questions

Pet owner with a black dog inside City Petcare Hospital & Urgent Care

First Visit and New Clients

What should I bring to my first appointment at City Petcare Hospital & Urgent Care?
Bring whatever health records you have, including vaccination history and the name of your previous clinic, plus the packaging or a photograph of your pet’s current food and any product it is already using, such as flea and tick prevention or a joint supplement. If a problem comes and goes, a short video of it is more useful than a description. You can complete your new client details before you arrive, which saves time at the desk. Anything you are unsure about, call us on (604) 501-0077 before the visit.
Yes, and dogs and cats only. Keeping our scope to two species means our equipment, our handling, and our clinical experience are all matched to them rather than spread thin. If you have another kind of animal we are happy to point you towards a practice that sees it. Call us on (604) 501-0077 with any species or service question.

We are at 7218 King George Blvd Ste 120, Surrey, BC V3W 5A5, on King George Boulevard in the Newton area of Surrey, which puts us within easy reach of Whalley, Panorama, and the surrounding neighbourhoods. The clinic is in a suite within a commercial building rather than a standalone unit, so look for the suite number. For current parking arrangements at the building, call us on (604) 501-0077 before you set off and we will tell you where to pull in.

Appointments and Hours

How do I book an appointment at City Petcare Hospital & Urgent Care?
You can book online or by phone, whichever suits you. Online booking is available through the booking page on our website and runs at any hour, including when the clinic is closed. To book by phone, or if you would rather describe the problem to someone before picking a slot, call us on (604) 501-0077.
We do a full physical exam, start the vaccine series, check for intestinal parasites, and discuss nutrition, parasite control, and timing for spay or neuter. It is also a chance to ask everything you have been wondering about, and we would rather you asked.

It depends on size and species. Many cats and small dogs are considered senior around ten to eleven years, while large breed dogs reach that stage closer to seven or eight. We adjust what we check as your pet moves into that stage.

Our Services

What veterinary services does City Petcare Hospital & Urgent Care offer?
Our three most asked-about areas are preventive pet care, which covers the annual exam, vaccinations, parasite prevention, and microchipping; same-day urgent care during our open hours; and dental care, including scaling and polishing below the gumline with full-mouth radiographs. We also offer medical services for illness and chronic conditions, surgical services, pet diagnostics with an in-house laboratory and on-site imaging, a wellness program, nutrition counselling, medical grooming services, pet travel services, and end-of-life care both here and at home. The full list, with a page explaining each one, is on our services page.

Yes, during our open hours, and that is what our same-day capacity is for. Call us on (604) 501-0077 and describe what is happening, or walk in; either way your pet is assessed on arrival by how urgent the situation is. Our in-house laboratory, digital radiography, and ultrasound mean a great deal can be worked out and resolved in the same visit rather than across several days. 

Yes. A proper dental is done under general anaesthesia, because the part that matters sits below the gumline where an awake animal cannot be examined. It includes scaling above and below the gumline, polishing, a tooth-by-tooth assessment, and full-mouth dental radiographs, with extractions where a tooth is beyond saving. Call us on (604) 501-0077 or book an oral exam and we will tell you what we find. 

Yes, we have an online store where you can order food, parasite prevention products, and other veterinary products, with delivery to your door. Items that need our approval before dispatch are checked against your pet’s record, so your order may need a moment of review rather than going straight out. For the store link and for help placing a first order, call us on (604) 501-0077.

Payment and Insurance

What payment methods does City Petcare Hospital & Urgent Care accept?

We accept cash, debit, Visa, Mastercard, American Express, and Interac e-Transfer. Payment is taken at the time of the visit. For questions about payment before a procedure, or to talk through the cost of something in advance, call us on (604) 501-0077. 

Yes. We work with many major pet insurance providers, and we offer direct billing with Trupanion, which means your claim can be settled at the desk rather than you paying in full and waiting for reimbursement. For every other insurer we complete the paperwork you need to submit a claim yourself. Bring your policy details to the visit, and call us on (604) 501-0077 if you want to check how your particular provider works with us.

Yes, always. You receive a written estimate before anything is booked, covering the procedure, the anaesthesia where it applies, pain control, and the follow-up visit. If we find something during a procedure that changes the picture, we stop and call you rather than proceeding on an assumption. Ask us as many questions about an estimate as you want, or call (604) 501-0077 to go through one before you decide. 

Preventive Care

How often should my pet have a wellness exam?

Once a year for a healthy adult dog or cat, and every six months from around seven years of age, earlier for large breed dogs. Puppies and kittens come in every three to four weeks until about sixteen weeks. Twelve months is a long stretch for an animal that ages several years in that time, which is why the senior schedule tightens. We keep the schedule on our side and send reminders when something is due.

Core vaccines go to every pet: for dogs that means distemper, adenovirus, parvovirus and parainfluenza in one injection plus rabies, and for cats the feline core combination of herpesvirus, calicivirus and panleukopenia plus rabies. Lifestyle vaccines depend on where your animal actually goes and they vary genuinely by region, so we assess that at the first appointment rather than applying a default list. Call us on (604) 501-0077 or book, and we will build the plan around your pet.

Fleas and ticks are a year-round reality in the mild, wet Lower Mainland and do not stop in winter, so flea prevention here runs all year. The western black-legged tick is established on this coast, so a tick check after a trail walk is worth doing, though infection rates in local ticks are well below those in eastern Canada. Heartworm is a different matter here: it is not established in the Lower Mainland, so it is a question for dogs that travel rather than a local risk, and we plan around that. Call us on (604) 501-0077 and we will build a prevention plan around where your animal actually goes.

After Hours and Emergencies

What should I do if my pet has an emergency outside your hours?

Go straight to your nearest 24-hour emergency veterinary hospital, and call them on the way so they know you are coming. Do not wait until we open. We are open until 10:00 PM six days a week and until 6:00 PM on Sunday, so call us on (604) 501-0077 first if we are still open. Ask us at your next visit which emergency hospital we would recommend for where you live, and keep that number in your phone before you need it.

Treat any of the following as an emergency: laboured, noisy or open-mouth breathing; collapse or a seizure; straining to urinate with little or nothing produced, which in a male cat is among the most time-critical situations we see; uncontrolled bleeding or serious trauma; a suspected toxin, including an unknown mushroom; pale or white gums; a hard, swollen abdomen with retching; and repeated vomiting in an animal that is also lethargic. Call us on (604) 501-0077 immediately if we are open, or go straight to an emergency hospital if we are not. If you are unsure, call and describe what you are seeing rather than waiting to see what happens.

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